1. Introduction

Welcome to Maczun. Maczun is a multi-service platform providing services such as online shopping, food delivery, pharmacy, vehicle booking, and parcel delivery.
By accessing or using our website or services, you agree to be bound by these Terms & Conditions.

2. User Eligibility

• You must be at least 18 years old to use our services
• You must provide accurate and complete information
• You are responsible for maintaining the confidentiality of your account

3. Services

Maczun provides the following services:

• Online Shopping (Products)
• Food Delivery
• Pharmacy Services
• Vehicle Booking / Rental
• Parcel Delivery

Maczun may provide services directly or through agents, partners, or third-party vendors.

4. Orders & Payments

• All orders are subject to availability and confirmation
• We accept Cash on Delivery and Online Payments
• Incorrect information may result in order cancellation
• Prices and availability may change without prior notice

5. Delivery Policy

• Delivery time may vary depending on location and service type
• Delays may occur due to unforeseen circumstances
• Customers must be available at the delivery location
• Additional charges may apply for re-delivery

6. Refund & Cancellation

• Orders can be cancelled within a limited time frame
• Refunds are applicable for damaged, incorrect, or failed deliveries
• Certain services (e.g., food delivery) may not be eligible for refund
• Refund processing time may vary

7. Agent & Vendor Policy

• Local agents may operate services in specific areas
• Vendors are responsible for the quality of their products/services
• Maczun acts as a platform and is not always the direct provider

8. User Responsibilities

• Provide correct address and contact details
• Cooperate during delivery
• Avoid misuse of the platform

9. Prohibited Activities

Users must not:

• Place fake or fraudulent orders
• Use the platform for illegal activities
• Attempt to harm or disrupt the system

10. Limitation of Liability

Maczun shall not be liable for any indirect, incidental, or consequential damages.
We will try our best to resolve any issues related to services or deliveries.

11. Privacy Policy

• User data will be handled securely
• Personal information will not be shared without consent
• Data may be used as required by law

12. Changes to Terms

Maczun reserves the right to update or modify these Terms & Conditions at any time.
Users are encouraged to review this page regularly.

13. Contact Us

📞 Phone: +880963881695
📧 Email: support@maczun.com
🌐 Website: www.maczun.com