1. Overview

At Maczun, we aim to provide a smooth and reliable experience for all users. This Refund Policy outlines the conditions under which refunds may be issued for our services.

2. Eligibility for Refund

You may be eligible for a refund under the following conditions:

• You received a damaged or defective product
• You received an incorrect item or service
• Your order was not delivered
• The service was cancelled by Maczun or the vendor

3. Non-Refundable Cases

Refunds may not be applicable in the following situations:

• Change of mind after order confirmation
• Incorrect address or contact information provided by the user
• Failed delivery due to customer unavailability
• Food delivery orders once prepared or dispatched
• Minor delays caused by external factors

4. Cancellation Policy

• Orders can be cancelled within a limited time after placing the order
• Once the order is processed or dispatched, cancellation may not be possible
• Refund eligibility depends on the order status at the time of cancellation

5. Refund Process

• To request a refund, users must contact our support team with order details
• Refund requests will be reviewed within a reasonable time
• Approved refunds will be processed through the original payment method

6. Refund Time

• Refund processing may take 3–7 business days
• Time may vary depending on payment method or banking system

7. Partial Refunds

In some cases, partial refunds may be issued, such as:

• Partially damaged items
• Service issues with partial completion

8. Vendor Responsibility

Maczun works with third-party vendors and agents. In such cases:

• Vendors are responsible for product/service quality
• Maczun will coordinate to ensure fair resolution

9. Changes to Policy

Maczun reserves the right to modify this Refund Policy at any time. Users are encouraged to review it periodically.

10. Contact Us

📞 Phone: +880963881695
📧 Email: support@maczun.com
🌐 Website: www.maczun.com